Shipping Policy

Reliable & Secure Delivery

At Avqelora, we are committed to providing a smooth and reliable shopping experience from checkout to delivery.

We carefully prepare every order and work with trusted shipping partners to ensure your items arrive safely and efficiently.

1. Order Processing Time

All orders are processed within:

1-3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotional events, or holidays, processing times may be slightly extended. We appreciate your patience and understanding.

2. Shipping Time

Delivery times vary depending on your location and the shipping method selected during checkout.

Destination	Estimated Delivery Time
United Kingdom	5-10 Business Days
European Union	7-15 Business Days
United States	7-15 Business Days
Canada	10-18 Business Days
Australia	10-18 Business Days
Other International Locations	10-25 Business Days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, shipping carrier delays, or circumstances beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use your tracking number to monitor the progress of your shipment.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

4. Shipping Address

Please ensure your shipping address is complete and accurate before completing your purchase.

Avqelora cannot guarantee address changes after an order has been processed.

If you notice an incorrect address, please contact us immediately:

Email:
taniaaa@avqelora.shop

5. Customs & Import Duties

International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country.

Any customs fees or import charges are the responsibility of the customer and are determined by local customs authorities.

6. Delayed Or Lost Packages

While we work with reliable shipping carriers, unexpected delays may occasionally occur.

Avqelora is not responsible for delays caused by:

Shipping carrier delays
Customs inspections
Incorrect shipping information
Weather conditions
Events beyond our control

If your package appears delayed, please contact us and we will assist you in checking the shipment status.

7. Damaged Or Incorrect Deliveries

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

Please provide:

Your order number
Description of the issue
Photos of the item and packaging

Our team will review your request and provide assistance as quickly as possible.

8. Multiple Items In One Order

Depending on product availability and warehouse processing, items from the same order may occasionally arrive in separate packages.

If multiple shipments are created, tracking information will be provided for each package.

9. Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Avqelora
Women's Fashion Boutique

Business Address:
21 Chelmerton Avenue
Chelmsford, Essex
CM2 9RF
United Kingdom