Returns & Refunds

Your Satisfaction Matters To Us

At Avqelora, we want you to feel confident and satisfied with every purchase. If your order does not meet your expectations, our team is here to assist you with our return and refund process.

Please review the following policy carefully before requesting a return.

1. Return Period

We accept eligible returns within 30 days of receiving your order.

To qualify for a return, your item must meet the following conditions:

Unused and unworn
In original condition
Free from stains, makeup marks, odors, or damage
With original tags and packaging when applicable

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including:

Items that have been worn, washed, or altered
Items without original tags or packaging
Final sale or clearance items
Gift cards or promotional vouchers

3. How To Start A Return

To request a return, please contact our customer support team with the following information:

Your order number
Email address used during checkout
Reason for the return
Photos of the item (if there is a quality issue)

Email:
taniaaa@avqelora.shop

Our team will review your request and provide return instructions if your return is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping method when returning items, as Avqelora is not responsible for packages lost during return transit.

5. Refund Process

Once your return is received and inspected, we will send you an email confirming the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow:

5-10 business days for the refund to appear depending on your bank or payment provider.

6. Partial Refunds

Partial refunds may be considered in certain situations, including:

The item shows signs of use
The product is returned damaged
Original packaging or accessories are missing

7. Exchanges

If you need a different size, color, or style, we recommend placing a new order and returning your original item according to this policy.

This allows you to receive your preferred item faster.

8. Damaged Or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photos of the item and packaging

Our team will review your request and provide a suitable solution as quickly as possible.

9. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

Orders that have already been processed or shipped cannot be cancelled.

10. Refund Delays

If you have not received your refund after the expected processing time:

Check your bank or payment provider account
Contact your payment provider
Contact Avqelora customer support for assistance

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Avqelora
Women's Fashion Boutique

Business Address:
21 Chelmerton Avenue
Chelmsford, Essex
CM2 9RF
United Kingdom